LOL
It did the trick though - they phoned you back!

I had some success (though not quite as dramatically) with Virgin Media. We'd had a big hoo-ha that had gone on for ages. In the end I wrote, detailing everything & threatening to send a copy to the The Times financial troubleshooter. Virgin phoned me within two days & the problem was finally sorted out. *g*

It's a shame that you can't get decent customer service without making a fuss though.